How do I return an item?
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
How many days do I have to make a return?
You have 14 days from the delivery date to submit a return request.
What items are returnable?
Most apparel and shoes are returnable within 14 days of the delivery date. Items must be unwashed and unworn with tags attached and in its original packaging. All items MUST be returned in protective packaging to reduce damage during handling. All shoes MUST be returned in the original shoe box and then packaged durably. Please do not put tape or stickers on the shoe box. Damaged returns will NOT be accepted. Please note that shipping and handling fees are not refundable.
The following items are excluded and cannot be returned:
- Free gifts or promotional items
- Gift Cards
- Items marked FINAL SALE
- Clearance or Sale items
- Worn items
- Items with scents, deodorant, and signs of wear.
- Shipping fees
Can I exchange my item for a new one?
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
Can I get my money back?
Only store credit will be issued for returned items. Refunds are not available.
Unfortunately, if the item is marked FINAL SALE, CLEARANCE or SALE, it cannot be returned.
Are there any return fees?
Return shipping postage is the sole responsibility of the customer.
If you received the wrong item or a faulty product we will cover the shipping cost for the item to be returned.
How soon will I receive my store credit?
Once we have received and inspected your return please allow up to 3-5 business days for your store credit to be issued.
Still have questions? Email us at email@example.com with your full name and order number and we will get back to you shortly.
Return policy effective June 7, 2021. By making a purchase on www.xocinnxo.com, you agree to this return policy.